EXPERIENCE                                                                      

State of Washington Employment Security Department (ESD)
Business Analyst (August 2016 – Present)             
        

  1. Requirements Gathering:
    Organized and led interviews with key business stakeholders to identify key performance improvement scenarios. Organized and led requirements gathering interviews with key stakeholders for a new batch scheduling solution
  2. Analysis:
    Analyzed qualitative and quantitative data to create a performance improvement plan that would lead Microsoft’s development efforts for multiple future sprints. Identified the key areas to optimize batch scheduling efforts to equally address key business user pain points and technical batch scheduling requirements
  3. Communication:
    Coordinated cross-team communication to facilitate code development, gather necessary requirements for the Microsoft team’s user stories, and coordinate efforts with the ESD business analysts on the other 7 sprint teams 

Interaction Design Specialization
University of California, San Diego (Coursera; July 2016 – Present)

Studied rapid prototyping, storyboarding, the principles of visual design, information design strategies, and experiment design in this 8-course series

LCFS Examination Prep Series
Co-Presenter (October 2016 – January 2017)                                                             

Led an hour-long educational session on Linux services management, which included a live demo of key concepts. Created the PowerPoint deck, homework questions, and answer key for the Overview of Linux Service Management session

HONORS                                                                              

·  One Services Peak Performer Award – Team August 2016

SUPPLEMENTARY                                                            

Computer Languages:
SQL, PowerShell, HTML/CSS, PHP, Visual Basic

Software Skills:
MS Office Suite (Advanced Excel), Adobe (InDesign, Photoshop, Illustrator), Typing: 100+ WPM

Certifications:
Architecting Azure Solutions (70-534), Lean Six Sigma White Belt Certification (2014)

Languages:
Working Knowledge – Mandarin, Basic – Spanish

Interests:
Marching Band – Clarinet, Piano, Black Belt – Tae Kwon Do, Graphic Design, Yoga, Social Media Analytics

Work Eligibility:
Eligible to work in the US with no restrictions.